Support & FAQs

Everything you need to know about ordering, shipping, and our products.

đŸ“Ļ Shipping Information

Domestic Shipping (United States)

Standard Shipping: 3-5 business days - $5.99

FREE SHIPPING on all orders over $50!

Processing Time

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

Tracking Your Order

Once your order ships, you'll receive a confirmation email with your tracking number. You can track your package directly through the carrier's website.

International Shipping

Currently, we only ship within the United States. International shipping coming soon!

â†Šī¸ Returns & Exchanges

Our Return Policy

We want you to love your ItsShotime gear! If you're not completely satisfied, you can return unworn, unwashed items within 30 days of delivery.

How to Return

  • Contact us through our contact form with your order number
  • We'll send you return instructions and a prepaid shipping label
  • Pack the item securely in original packaging (if possible)
  • Ship it back using the provided label
  • Refunds are processed within 5-7 business days of receiving the return

Exchange Policy

Need a different size? We're happy to help! Contact us and we'll guide you through the exchange process. Exchanges are free - we'll cover the shipping!

Non-Returnable Items

  • Items worn or washed
  • Items without original tags
  • Sale or clearance items (final sale)

❓ Frequently Asked Questions

What materials are your t-shirts made from?
All our graphic tees are made from 100% premium cotton for maximum comfort and durability. The fabric is pre-shrunk and designed to maintain its shape and color after multiple washes.
How do I care for my ItsShotime t-shirt?
For best results: Machine wash cold with like colors, tumble dry low, and avoid bleach. Turn inside out before washing to protect the print. Do not iron directly on the design.
What if my size is out of stock?
We restock popular items regularly! Contact us and we can notify you when your size is back in stock. You can also check back on our shop page - we update inventory frequently.
Do you offer gift cards?
Not yet, but this feature is coming soon! For now, if you'd like to purchase a gift, we recommend choosing a size based on our size guide below.
Can I cancel or modify my order?
We process orders quickly! If you need to cancel or modify your order, contact us immediately. We'll do our best to help, but once an order has shipped, we can only process returns or exchanges.
Are your designs screen printed or heat transfer?
All our designs are high-quality screen prints, not heat transfers. This ensures vibrant colors that last and won't peel or crack over time.
Do you have a physical store?
We're currently online only, which allows us to keep our prices low and reach customers everywhere. Follow us on social media for pop-up shop announcements!

📏 Size Guide

Men's T-Shirt Sizing

All measurements are in inches. Measurements are taken laying flat.

Size Chest Width Body Length
S 18.5" 26.6"
M 20.5" 28.0"
L 22.5" 29.4"
XL 24.5" 30.75"

Fit Description

A relaxed, classic-fit tee with a slightly boxy shape. Comfortable and roomy without feeling oversized. Size up for a looser look.

How to Measure

  • Chest Width: Measure across the chest from armpit to armpit
  • Body Length: Measure from the highest point of the shoulder to the bottom hem

Still Have Questions?

We're here to help! Reach out and we'll get back to you within 24 hours.

Contact Us