Support & FAQs

Everything you need to know about ordering, shipping, and our products.

📦 Shipping Information

Domestic Shipping (United States)

Standard Shipping: 3-5 business days - $5.99

FREE SHIPPING on all orders over $55!

Processing Time

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

Tracking Your Order

Once your order ships, you'll receive a confirmation email with your tracking number. You can track your package directly through the carrier's website.

International Shipping

Currently, we only ship within the United States. International shipping coming soon!

↩️ Returns & Exchanges

Our Return Policy

We want you to love your SHOTIME gear! If you're not completely satisfied, you can return unworn, unwashed items within 30 days of delivery.

How to Return

  • Contact us through our contact form with your order number
  • We'll send you return instructions and a prepaid shipping label
  • Pack the item securely in original packaging (if possible)
  • Ship it back using the provided label
  • Refunds are processed within 5-7 business days of receiving the return

Exchange Policy

Need a different size? We're happy to help! Contact us and we'll guide you through the exchange process. Exchanges are free - we'll cover the shipping!

Non-Returnable Items

  • Items worn or washed
  • Sale or clearance items (final sale)

❓ Frequently Asked Questions

How should I care for my SHOTIME Item?
For best results: Machine wash cold with like colors, tumble dry low, and avoid bleach. Use mild detergent and turn inside out before washing to protect the print. Hang or lay flat to dry for best results. Avoid high heat, as it may cause shrinkage or affect the fabrics finish. Do not iron directly on the design.
What if my size is out of stock?
We restock popular items regularly! Contact us and we can notify you when your size is back in stock. You can also check back on our shop page - we update inventory frequently.
What size should I order?
Our garments are designed with an intentionally oversized fit. Order your usual size for the intended relaxed silhouette, or size down one size for a more fitted look.
Do you offer gift cards?
Not yet, but this feature is coming soon! For now, if you'd like to purchase a gift, we recommend choosing a size based on our size guide below.
Can I cancel or modify my order?
We process orders quickly! If you need to cancel or modify your order, contact us immediately. We'll do our best to help, but once an order has shipped, we can only process returns or exchanges.
How are your designs printed?
Our graphics are applied using high-quality DTF heat transfers. This process produces vibrant, detailed prints with a smooth, durable finish designed to hold up with proper care.
Where can I shop the $20 SHOTIME graphic tees?
Our $20 graphic tees are available through the SHOTIME Etsy shop and in person at select SHOTIME pop-up events. Click here to access the Etsy shop, and follow us on social media for upcoming pop-up dates and locations.
Can I shop SHOTIME in person?
SHOTIME does not currently have a permanent retail location. However, we host pop-up shops at select events throughout Frisco and Dallas, Texas. Follow us on social media for upcoming dates, locations, and announcements. You can also shop the full collection online anytime.

Still Have Questions?

We're here to help! Reach out and we'll get back to you within 24 hours.

Contact Us